Refund policy
Return & Refund Policy
We offer a
30-day return request window
, which means you have 30 days after receiving your item to request a return or refund review.
For return requests based on customer preference, such as changing your mind or the product not meeting your expectations, the item should be unused, unopened, and in the same condition that you received it. You will also need your receipt or other proof of purchase.
Claims involving defective, damaged, or incorrect items are handled separately as described below and are not subject to the unused or unopened requirement.
No Return Shipping Required
For approved refund requests, we generally do not require customers to physically return the item to us unless we specifically instruct otherwise.
Once your request has been reviewed and approved, we will issue the applicable refund directly to your original payment method without requiring you to ship the item back to us.
To review your request, we may ask you to provide:
Your order number
Photos of the item
Photos of the packaging
A brief explanation of the issue or reason for the request
To start a return or refund request, please contact us at:
AussieBetta.service@hotmail.com
Please include your order number and a brief description of your request. Our team will generally review requests within
2–3 business days
.
You may also contact us at the same email address with any questions about returns or refunds.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and provide an appropriate resolution.
For verified issues caused by our error, including defective products, items damaged during delivery, or incorrect items shipped, we will issue a
full refund including any shipping fee you actually paid
once your request is approved.
No return shipping is required for approved claims.
Exceptions / Non-Returnable Items
For customer-preference requests, a refund is available only where the item is unused, unopened, and in the same condition in which it was received, with your receipt or other proof of purchase.
Items that have been opened or used, or that are no longer in the condition in which they were received, are not eligible for a customer-preference refund.
Sale items are generally non-refundable for customer-preference reasons, except where applicable law provides a mandatory right to cancel, return, or receive a refund.
These exclusions apply to customer-preference requests only. They do not limit any statutory consumer rights you have where an item is defective, damaged, or incorrect; those claims are handled as described in Damages and Issues above.
However, if a sale item arrives defective, damaged, or incorrect due to our error, please contact us immediately. If the claim is verified, we will provide an appropriate refund.
Exchanges
We do not process direct exchanges at this time.
If you would like a different item, please submit a refund request for the original item. Once the refund request is approved, you may place a separate new order for the item you prefer.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country in the European Union, you may have statutory rights to cancel or withdraw from your purchase within
14 days after receiving your order
, subject to applicable consumer protection laws and any legally permitted exceptions.
For eligible requests submitted within the applicable period, refunds will be handled in accordance with applicable consumer rights requirements.
Under our current process, approved requests generally do not require customers to physically return items to us.
Refunds
We will notify you after reviewing your request and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within
10 business days
.
Refund Amount Calculation
For approved refunds based on customer-preference reasons, such as changing your mind or the product not meeting your expectations:
If your order qualified for free shipping (orders of US$50 or more) and you paid no shipping charge at checkout, no shipping amount of any kind is deducted from your refund. No flat or reconstructed shipping fee will be applied.
If you paid a shipping charge at checkout, only the original shipping amount you actually paid is non-refundable for customer-preference refunds. No flat or reconstructed shipping fee will be deducted, and no published rate will be substituted for the amount you actually paid.
For approved refunds caused by our error, including defective, damaged, or incorrect items, you will receive a full refund including any shipping charge you actually paid.
Your bank or credit card provider may require additional processing time after we issue the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact Us
Aussie Betta (Aussie Betta Healthy Care Pty Ltd)
Email: AussieBetta.service@hotmail.com
Phone: +61 450 319 689
Address: 22A Haughton Street, Linley Point 2066, NSW, Australia
Policy Updates
This Return & Refund Policy may be updated from time to time. The latest version published on our website will apply to orders placed after the updated policy becomes effective.
This policy reflects our
no-physical-return process
, under which approved refunds are generally issued without requiring customers to ship products back to us.