Refund policy

Return & Refund Policy

We offer a 30-day return request window, which means you have 30 days after receiving your item to request a return or refund review.

For return requests based on customer preference, such as changing your mind or the product not meeting your expectations, the item should be unused, unopened, and in the same condition that you received it. You will also need your receipt or other proof of purchase.

Claims involving defective, damaged, or incorrect items are handled separately as described below and are not subject to the unused or unopened requirement.

Important Update: No Return Shipping Required

Due to temporary limitations with our overseas warehouse operations, we currently do not require customers to physically return items to our warehouse for approved return requests.

Once your request has been reviewed and approved, we will issue the applicable refund directly to your original payment method without requiring you to ship the item back to us.

To review your request, we may ask you to provide:

Your order number
Photos of the item
Photos of the packaging
A brief explanation of the issue or reason for the request

To start a return or refund request, please contact us at:

AussieBetta.service@hotmail.com

Please include your order number and a brief description of your request. Our team will generally review requests within 2–3 business days.

You may also contact us at the same email address with any questions about returns or refunds.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and provide an appropriate resolution.

For verified issues caused by our error, including defective products, items damaged during delivery, or incorrect items shipped, we will issue a full refund including the original shipping fee once your request is approved.

No return shipping is currently required.

Exceptions / Non-Returnable Items

Certain types of items are not eligible for return or refund for customer-preference reasons, including:

Perishable goods, such as food, flowers, or plants
Custom products, such as special orders or personalized items
Hazardous materials, flammable liquids, or gases
Gift cards

Sale items are generally non-refundable for customer-preference reasons.

However, if any otherwise non-returnable or sale item arrives defective, damaged, or incorrect due to our error, please contact us immediately. If the claim is verified, we will provide an appropriate refund.

Exchanges

We do not process direct exchanges at this time.

If you would like a different item, please submit a refund request for the original item. Once the refund request is approved, you may place a separate new order for the item you prefer.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you may have statutory rights to cancel or withdraw from your purchase within 14 days after receiving your order, subject to applicable consumer protection laws and any legally permitted exceptions.

For eligible requests submitted within the applicable period, refunds will be handled in accordance with applicable consumer rights requirements.

Under our current temporary process, approved requests do not require customers to physically return items to our warehouse.

Refunds

We will notify you after reviewing your request and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Refund Amount Calculation

For approved refunds based on customer-preference reasons, such as changing your mind or the product not meeting your expectations:

U.S. orders: the standard $8 USD shipping fee will be deducted from the refund.
International orders: the standard $10 USD shipping fee will be deducted from the refund.

If your order originally qualified for free shipping, the applicable standard shipping fee will still be deducted from customer-preference refunds.

For approved refunds caused by our error, including defective, damaged, or incorrect items, you will receive a full refund including the original shipping fee.

Your bank or credit card provider may require additional processing time after we issue the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact: