Cancellation policy

Purchase Option Cancellation Policy

This policy explains how subscription purchases made through Aussie Betta can be managed, changed, paused, or cancelled.

By purchasing a subscription, you agree to the subscription terms and purchase frequency displayed at the time of checkout.

Subscriptions

When you purchase a subscription, products will be delivered automatically according to the frequency you select when subscribing.

Your payment method will be securely processed through Shopify and our payment providers. Unless otherwise stated at checkout, your payment method will be charged automatically for each recurring order.

Subscription pricing, discounts, delivery frequency, and other terms will be clearly displayed before you complete your purchase.

Subscriptions will continue until cancelled.

Managing Your Subscription

You can manage your subscription through the available subscription management options, including:

1. The subscription management link provided in your subscription emails;
2. Your Aussie Betta customer account, where available; or
3. Contacting Aussie Betta customer support for assistance.

Depending on the available subscription settings, you may be able to:

• Cancel your subscription;
• Pause your subscription;
• Change your delivery frequency;
• Update eligible subscription details; or
• Manage future recurring orders.

Cancelling a Subscription

You may cancel your subscription at any time before your next recurring order has been processed.

Once a recurring order has already been processed, cancelling the subscription will prevent future recurring orders but will not automatically cancel the order that has already been created.

If an order has already been fulfilled or shipped, it will continue to be delivered as scheduled. Any eligible return or refund request for that order will be handled in accordance with our Returns & Refund Policy.

We recommend making subscription changes before your next scheduled billing or processing date to avoid an additional recurring order being generated.

Subscription Changes

Changes to a subscription may only apply to future recurring orders.

Any order that has already been processed may not be affected by subsequent subscription changes.

If you experience difficulty managing your subscription through your customer account or subscription management link, please contact our customer support team.

Contact Us

If you have questions about cancelling, pausing, or modifying your subscription, please contact:

Email: AussieBetta.service@hotmail.com

Response time: 2–3 business days

We may update this policy from time to time to reflect changes to our subscription services, store operations, or applicable requirements. The current version published on our website will apply to future subscription activity.