Shipping policy
Shipping Policy
Aussie Betta operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Shipping Policy describes how we process, handle, and deliver orders placed through the Services.
By placing an order with us, you acknowledge that you have read and agree to this Shipping Policy.
Please read this Shipping Policy carefully before making a purchase.
Order Processing
We process all orders in the order they are received. Processing time generally takes 1–3 business days, excluding weekends and official holidays.
Processing times may be extended during peak shopping periods such as holidays and promotional events.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information and tracking link.
Please ensure that all shipping information, including your name, address, and contact number, is accurate at checkout. Incorrect or incomplete shipping information may result in delivery delays, returned shipments, or lost packages.
Shipping Methods & Delivery Time
We deliver orders through trusted third-party logistics and carrier partners.
Delivery timeframes depend on the shipping destination selected at checkout, and all delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to factors outside our control, including carrier delays, customs processing, severe weather, or high-volume shipping periods.
Estimated delivery windows after order processing are:
- United States: 3–7 business days
- International destinations: 7–15 business days
Shipping Rates
Shipping rates are based on your shipping destination and order total.
United States
- Orders under $50 USD: $8 USD flat-rate standard shipping
- Orders of $50 USD or more: FREE standard shipping
International destinations
- Orders under $50 USD: $10 USD flat-rate standard shipping
- Orders of $50 USD or more: FREE standard shipping
Our $50+ free shipping offer applies to eligible standard shipping orders when the order subtotal, before taxes and other applicable fees, reaches the required threshold.
Customs duties, import taxes, VAT, and other import-related fees are not included in the order subtotal for free-shipping eligibility and remain the responsibility of the customer.
From time to time, we may offer additional discounted or free-shipping promotions. Promotional shipping terms displayed on our website or at checkout will take precedence during the applicable promotional period.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and tracking link.
It may take up to 48 hours for tracking information to update in the carrier's system after the package has been handed over.
If tracking information shows no updates within 72 hours, please contact our customer support team for assistance.
Shipping Locations
We currently ship to all U.S. states and territories and most international destinations.
If your shipping location is not available for selection at checkout, we do not currently offer shipping to that destination.
International Shipping, Duties & Taxes
For international orders shipped outside the United States, customs duties, import taxes, VAT, or other related import charges may be assessed by your local customs authority or tax office.
These charges are not included in our product prices or standard international shipping rates and are the responsibility of the customer.
Please check with your local customs office or tax authority for applicable fees before placing an international order.
Delivery may also be delayed by customs inspection, processing, or clearance procedures that are outside our control.
Lost, Stolen, or Damaged Packages
If your package appears lost, stolen, or damaged during transit, please contact the shipping carrier and our customer support team as soon as possible.
Marked Delivered but Not Received:
Please first contact the shipping carrier to confirm the delivery status and attempt to locate the package.
Lost in Transit:
If the carrier confirms that the package has been lost in transit, please contact us with your order number and tracking information. We will assist you in reviewing the situation and communicating with the carrier where appropriate.
Damaged on Arrival:
If your order arrives visibly damaged during shipping, please contact us within 48 hours of delivery and provide your order number together with clear photographs of the package and damaged item(s).
We will review the circumstances and determine an appropriate resolution where applicable.
Order Changes & Cancellations
We begin processing orders shortly after they are submitted, so we cannot guarantee that an order can be changed or cancelled once it has been placed.
If you need to update your shipping information, change an item, or request cancellation, please contact our customer support team as soon as possible and include your order number.
We will do our best to assist if the order has not yet been processed or shipped.
Once an order has already been processed, packed, or shipped, we may be unable to modify or cancel it.
For post-delivery return or refund requests, please refer to our Refund Policy.
Incorrect or Undeliverable Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, missing contact information, refusal of delivery, or failure to collect the package within the carrier's required timeframe, additional shipping charges may apply before the order can be resent.
We will contact you by email if a returned package is received by us.
Returns and Refunds
For detailed information about return eligibility, refunds, and related conditions, please refer to our official Refund Policy.
Shipping-related concerns and product-related return or refund requests are reviewed according to the applicable circumstances and our Refund Policy.
Contact Us
If you have any questions about order processing, shipping rates, tracking, or this Shipping Policy, please contact us:
Email: AussieBetta.service@hotmail.com
Phone: 0430085686
Address: 22A Haughton Street, Linley Point 2066, NSW Australia
This Shipping Policy may be updated from time to time. The latest version published on our website will apply to orders placed after the updated policy becomes effective.